The UKE Citizen Services Local Government Partnerships contracts are transforming to improve standardised service delivery, maximise economies of scale and to reduce costs in line with a reduced demand for services.

Due to the success and fast growth of our new service, we are looking for a Tech Bar Engineer to expand the services provided by the Tech Bar.

As Tech Bar Engineer you will be working within the recently created High Profile Tech Bar based in Lincolnshire County Council, Newlands Lincoln. The specifics of the role will be attending to users who visit the Tech Bar for various reasons.

Some examples of these would be:

• Provide a swap out device (laptop Tablet Phone)

• Provide a new starter with devices and assist with login

• Deploy peripheral item (keyboard, Mice, Connectors)

• Point of assistance for walk up enquiries

• Updating CMBD (asset inventory)

• Keeping the area clean and tidy

• Working in a team under the supervision of a Tech Bar lead.

• Support on-going refresh projects

What you’ll need to do the role

You will need a strong customer service background along with a keen interest in I.T. You will need a good understanding of Microsoft 365 products (Word Excel Outlook), Good I.T hardware skills with and understanding of laptop/tablet ports.

This is an On-Site role of 37 Hours per week Monday – Friday. You will need to be able to travel to 5 days a week to our Lincoln site, be highly punctual and flexible.

Why Serco?

Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity: Customer Service’s is growing and developing, and you’ll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

• Salary £21,500 - £25,000

• Up to 6% contributory pension scheme

• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

• We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme

• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.