8 months contract with Plymouth Council

Job Summary:

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  High level administration skills using a range of software applications.
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  Some face-to-face customer service required and ability to note-take.
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  Attention to detail, flexibility, and ability to learn new tasks quickly required.
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  Communicate with customers in a variety of ways as required e.g., face, online, over the phone, providing clear information about how to access services.
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  Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.
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  Accurately update information on relevant systems e.g., Academy, Civica, Carefirst.
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  Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g., financial transactions for chargeable services.

Key Duties/Accountabilities:

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  Communicate with customers in a variety of ways as required e.g., face, online, over the phone, providing clear information about how to access services.
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  Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.
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  Accurately update information on relevant systems e.g., Academy, Civica, Carefirst.
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  Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g., financial transactions for chargeable services
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  Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice supporting a continuous improvement ethos.

Essential Experience Required:

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  Experience of using Microsoft Software Packages e.g., Word, Excel, Outlook.
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  Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
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  Experience of providing an effective and efficient business support service to customers.
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  Administrative experience with an understanding of office procedures.
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  Experience of prioritising own workload to ensure deadlines are met.
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  Experience of maintaining documents, records, and data e.g., financial records, customer records or accounts.
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  Basic knowledge of relevant legislation, policies, and procedures. (Desirable)

Essential Qualifications Required:

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  GCSE’s A*- C (9-4) or equivalent in English and Maths.
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  A willingness to undertake appropriate learning and development as required.
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  Customer Care Qualification (Desirable)

Additional information to note:

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  Candidate would need to undergo DBS Clearance or Check.

The closing date for this position is 27.03.2023 at 16:00