• Rapidly Growing business - Financial Services
• Excellent transformation role within Customer support

This business are an ethical, regulated and established business with excellent track record, they operate within a specialist financial market.

This role will oversee 4 customer focused teams and be responsible for embedding new regulatory changes, updating process mapping and customer and colleague experience.

The successful candidate for the role will match all criteria below (and be able to add more)

• Experienced in house Customer Service Manager / Head of Customer Experience or Operations Manager. Additional skills in financial services, transformation and project work are required

• To be successful for this role you must have a proven track record with implementing new initiatives, ideas and technology, this business will require you to draw on your experiences to raise the excellency standards currently in place. We will require you to have done such a project on more than one occasion and have been within the business to have seen the results of your project first hand.

• Hands on People Manager

• Professional background to include management of specialist teams

*Experience working as part of a senior leadership team*Previous role having been at decision making level for Customer Services / Customer Experience

• Available within the next month to take on this new assignment

• Creative, innovative and passionate about Customer Service

• Able to implement ideas and work in an adaptable way - proven idea to implementation background

This role offers

• A new exciting role that will enable and encourage creativity and innovation

• Salary £70,000

• Benefits package

• Free Car Parking

• This role will go live throughout your assignment, option to stay permanently will be presented

Contact

Katy Bevan

Quote job ref

JN-042023-6028687

Phone number

+44 151 255 3751