Job Description
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel
Position Summary
As our Sales Executive at St. Pancras Renaissance it is your responsibility to act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients specific requirements to all relevant departments. To ensure that company policies and legislation are adhered to specifically in the management of events.
You’ll need to know your stuff:
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Possesses excellent telephone sales skills
- Excellent selling skills and understanding of sales processes; can effectively up sell products
- Knowledge of property-specific business segments (e.g. group, catering, transient)
- Knowledge of contractual agreements and legal implications
- Strong customer relationship management skills
- Understands revenue management functions
- Effective decision-making skills and the ability to influence others
- Strong problem-solving skills
- Strong negotiation skills
- Strong presentation and platform skills
- Strong English communication skills (verbal, listening, writing)
- Strong organization and working to deadline skills
- Knowledge of overall hotel operations desirable
- Ability to use standard software applications and hotel systems (e.g., Word, Excel, PowerPoint)
- Ability to interpret market data and apply to sales strategy
- Ability to execute the sales strategy & hotel positioning statement
You’ll be expected to deliver on the following:
- Build and strengthenrelationships with existing and new clients across all segments with the aim to drive future bookings.
- Analyse the local market trends and opportunities and develop customer accounts within the local area.
- Maintain and develop site inspection standards and engage with key managers and departments in order to maximise conversion potential.
- Support the group and catering conversion and ensure key opportunities are maximised.
- Attend weekly sales strategy meetings when required, being prepared to present and give updates on key sales actions.
- Keep up to date with competitors, communicating findings with sales leadership team and adapting hotel offering to win business.
- Influence decision makers at all levels.
- Support the marketing team by keeping up to date the 3rd party sales sites including Cvent, Edge and Venue Directory.
- Engage the sales team on new sales leads and opportunities and make aware of enquiries from managed accounts.
- Participate and support with local blitz days, trade shows and related sales activity.
- Use negotiating skills and sales abilities to close on business and negotiate contracts.
- Utilize Marriott Global Source for resources and information (Training Energizers, segment websites, etc.).
- Effectively manage and develop relationships with key internal and external stakeholders.
- Effectively use sales resources and administrative/support staff.
- Previous hospitality experience required and sales experience in the 5 star/luxury lifestyle market desired.
- Passion for sales and for achieving targets and objectives.
Perks you deserve
- Free St Pancras Experience including plus one.
- Free Access to the Gym and spa.
- Free meals at work
- Free uniform & dry-cleaning service.
- Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
- Travel ticket season loan.
- 20 days holiday increasing with service.
- Annual Performance Review pay.
- Cycle to work scheme.
- Recommend a friend scheme starting at £400.
- Pension & Life Assurance.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Type: Full-time
Salary: £31,000.00 per year
Benefits:
- Canteen
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Store discount
- Wellness programme
Schedule:
Supplemental pay types:
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: 23087973