Head of Customer Service Job at mhs homes, Chatham ME4

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Job Description

This is an exciting opportunity to lead our Building & Customer Safety Team of in-house employees and external contractors.

You will be responsible for covering building safety and compliance across all of our assets and ensuring all our buildings are safe and compliant with legislation, regulation and best practice.

You will be the strategic lead for mhs in these areas and will report to our Board, Directors, staff and external stakeholders.

You will act as the technical lead alongside your team in the delivery of Building Safety Projects. This includes responsibility for planning, development, and delivery of Building Safety investigations, ensuring all works are of high quality, cost effective and in-line with our regulatory requirements.

You will provide a customer focussed service and work closely with internal and external stakeholders to ensure continuous engagement.

You will also manage project consultants and contractors ensuring they are performing in line with requirements and are compliant with Health & Safety and Fire Safety.

Key tasks include:

  • Management of statutory and non-statutory compliancy servicing contracts including the big 6 risk areas: Fire, Legionella, Asbestos, Gas, Electrics and Lifts.
  • Developing and maintaining customer focused delivery of Asset Management functions, ensuring the highest quality and compliance with legislation, policy and best practice.
  • Ensuring statutory compliance is managed and monitored effectively, taking a solution focussed approach, removing risk to the company where possible and identifying and implementing mitigation where complete removal is not possible.
  • Promoting compliance and building safety requirements and identify training needs throughout the business, including Boards and Committees.
  • Working closely with Development as a client to ensure all required information is captured for new properties.

You'll need to have:

  • Extensive experience managing a compliance and/or building safety team, and major building safety projects, being responsible for managing risk.
  • Proven experience of working within teams successfully delivering major building safety projects.
  • Extensive building/fire safety and renewal/regeneration component replacement knowledge, standards and practice.
  • Technical building related qualification (HND level), preferably in Construction, Built Environment, Building Services Engineering or Surveying.
  • Ability to understand and analyse reports to provide accurate and relevant advice to key stakeholders, including colleagues and customers, Leadership, Boards and Committees
  • Experience working in a fast-paced environment, managing project budgets and controlling expenditure
  • Excellent oral and written communications
  • Good knowledge of Microsoft Office, relevant software, and accurate recording for audit purposes.
  • Proven ability to work to our CREATES values and leadership behaviours.
  • Driving License and access to own vehicle

We offer:

  • A performance based annual bonus + pension contributions matched up to 6%
  • 28 days holiday + bank holidays and the option to buy/sell holiday
  • Training and opportunities for continuing professional development including regular tool box talks
  • A great team of colleagues to work with
  • Regular social and charitable events and a range of wellbeing activities
  • Enhanced family leave policies
  • A really competitive package of flexible employee benefits including a cycle to work scheme
  • A fantastic working office environment overlooking the River Medway that’s accessible and inclusive
  • Free parking and disabled parking
  • Access to two holiday homes in Norfolk and Dorset

We’re Investors in Diversity accredited and a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when you tell us about your skills and experience.

If you’re interested in finding out more please review the attached role profile and leadership behaviours. If you have the essential requirements we look forward to hearing from you. You can apply through our website . Any arrangements for interviews will be made in the light of guidance about coronavirus.

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