Wheelchair and Limb Administrator Job at Nottingham University Hospitals NHS Trust, Nottingham

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Job Description

Band 2

Main area
Mobility Centre
Grade
Band 2
Contract
Permanent: 22.5 hours per week
Hours
Part time - 22.5 hours per week
Job ref
164-5205425
Site
Mobility Centre - City Campus
Town
Nottingham
Salary
£20,270 - £21,318 per annum
Salary period
Yearly
Closing
26/04/2023 23:59

Job overview

We are currently looking for an enthusiastic individual to join our existing team of staff within the wheelchair and limb (amputee) service at NUH as a part time administrator on a permanent basis.

The post holder will be responsible for a variety of duties including answering telephone queries from patients and users of the service, as well as booking out equipment, liaison with the wheelchair contractor, and referrers and will work with clinical staff on a daily basis. The successful candidate may also be required to book appointments for patients ensuring that this is done in a timely and professional manner following standard operating procedures. Experience in the NHS would be an advantage, although is not essential.

As a team member, your commitment will be to provide a quality service, which can be demonstrated through excellent communication and organisational skills and a conscientious approach in all aspects of the job role.

Visits to the department are encouraged!

Please note - the post will be capped at 30 applications, so early submission of application is recommended.

Main duties of the job

To provide administrative and clerical support for the wheelchair and amputee service, including reception and clerical support as appropriate, ensuring that service requirements are met at all times,

Duties may include:

Deal with enquiries from the public and liaison with appropriate departments as necessary

Process appointments of those attending wheelchair and amputee services

Process the range of clerical and administrative tasks associated with attendance at wheelchair or amputee clinics - both before and after the appointment

Maintain and update patient records on the database used within that clinical area

Update information on notice boards

Liaison with wheelchair contractor regarding orders, deliveries and collections

Working for our organisation

The wheelchair and amputee service sits in the Therapies and Rehabilitation Services Pathway in the Clinical Support Division at NUH.

We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to.

Our HCPC registered AHP professionals comprise of physiotherapists, dietitians, occupational therapists, orthotists, prosthetists and speech and language therapists, and our other staff encompass professionals such as nurses, psychologists, administrative and clerical and support workers.

We have a Chief AHP to lead us on our strategic direction, and many of the pathway leadership team have pathway AHP backgrounds to support our staff. There are also Practice Development Therapists to support career development for all.

We’ve made a clear commitment to our patients and staff that We Listen, We Care. We will do all we can to ensure our patients get the best possible care we can give them.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.

Experience:

Previous experience within a patient-oriented environment

Experience of using a keyboard

Understanding and helpful

Recognises own role as part of a team

Communication and Relationship Skills:

Manage time effectively

Able to concentrate in a busy environment

Willingness to assist/help others within the team

Physical Skills:

Ability to use VDU equipment

Ability to sit at and use a keyboard

Person specification

Training and Qualifications

Essential criteria

  • English and maths grade c or above

Experience

Essential criteria

  • Competent in use of Microsoft packages Includes outlook, word and excel

Communication Skills

Essential criteria

  • Clear and accurate verbal communication

Experience

Essential criteria

  • recent experience in a reception/admin role

Desirable criteria

  • Previous experience in NHS setting

Analytical and Judgement skill

Essential criteria

  • ability to work on own initiative

Physical skills

Essential criteria

  • ability to work for long periods at a computer

___________________________________________________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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