Job Description
Have you got fantastic customer service skills? Are you a creative individual who has enthusiasm for developing engaging experiences for visitors of all ages? We’d love you to bring your skills to the biggest conservation charity in Europe.
From creating accessible Easter trails to decorating Christmas trees to working with teams across the estate to tell engaging and inspiring stories and bring our places to life.
Interviews for this role will be held on Wednesday 31st of May.
What it's like to work here:We’re a small team almost at the beginning of an exciting re-building of our public offer here at Leith Hill Place estate. That means that we end up turning our hands to everything; from compliance, strategic thinking, volunteer management, reception duties to painting the floor! The house is shut for a major renovation job this year, so we’re concentrating our efforts on The Tower, improving that engagement, learning about the visitors and planning for 2024, when we reopen the house.
We need to work hard on bringing new audiences and making Leith Hill Place & Tower a ‘go to’ visitor attraction that locals and staff are proud to have in their neighbourhood.
Click here to find out more about this fascinating location.
What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year-round offering of events at the property. Working alongside the Visitor Operations and Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.
There is a lot of operational compliance to be mindful of and constantly ensuring that the old infrastructure and building is up to speed with today’s expectations. Understanding how and why we engage our supporters is key. You’ll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.
You’ll deliver high standards of presentation ensuring all our communications, from the first click on the website, to the posters and signs around the property are clear and consistent .
As part of the Duty Management team, there’ll be some weekend and school holiday working and responsibility for overseeing the smooth running of the site in conjunction with the senior managers.
Who we're looking forWe'd love to hear from you, if you have:
- A flexible customer focused approach, with high standards of customer service
- Good communication skills, enabling strong relationships, both externally and internally
- Outstanding organisation and planning skills, and a good eye for detail
- Excellent communication skills, both verbal and written
- Strong IT skills - Microsoft Office, as well as web and social media applications Experience of producing interpretation, marketing or promotional material
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (18.75 hrs pw)