User Researcher Contract role £600 per day Outside IR35 4 Months Latest Start date: 12th June Closing date for applications: 24th May Location: Manchester 2 days on siteThe mobile device product is responsible for over 15,000 devices across the whole of the organisation. They currently have a mixed estate of both Apple and Android devices, as well as a number of tablets in order to fulfil this demand. Mobile service is an essential part of the product. The service team are responsible for the distribution, refresh, incident re-solvent and overall management of the mobile service. Service must remain user focused, and due to the nature of mobile, and its ever-changing nature, service must move with the advances in technology and the expectations of its users.

Mobility has therefore undertaken a project to improve its service. This project looks at the process and procedures currently in place when and the changes and improvements needed to make it better.

This project will be delivered in three phases: *Alpha- learning which potential solutions have the best chance of meeting user needs *Beta- Validating design decisions though the development of the service. Look at how the new service will integrate with existing services and prepare for transition to live *Go live- supporting the service in a sustainable way, iterate and make improvement

We are looking for a User Researcher to help with the following:

• Understand the service need and introduce ideas and improvements for Alpha
• Conduct research to test any potential prototype, whilst sharing knowledge with stakeholders
• Understand how users will utilise the new service conducting usability testing
• Gather users and conduct public beta
• Support and identification of problems with the service conducting usability testing

Essential Skills and Experience:

• Experience of doing research for mobile related user needs/problems
• Experience of doing user research with Digital Workplace solutions context
• Strong communication skills
• Able to present recommendations and findings to senior leadership

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.