Job Description

***PREVIOUS APPLICANTS NEED NOT APPLY ***

A vacancy has arisen for a permanent post of 15 hours per week. The post holder’s hours will have no fixed weekly work pattern and required working hours will be provided to the post holder a minimum of two weeks prior to pattern start date. The patterns will include early, day, late and night shifts. This will also include bank holidays.

We are seeking a telephonist to join our 24/7 Switchboard in operating a modern telephone system.

You will join our enthusiastic and friendly team of telephonist’s to assist in the smooth running of the Aintree Hospitals Trust & Walton Centre Foundation Trust’s 24/7 Switchboard providing a high quality and responsive Telecommunications service for patients, customers and staff.

Flexibility is essential as you will also be required to cover the absence of colleagues both during planned and unplanned leave.

Operating the Trust’s central switchboard handling both internal and external calls in a prompt, courteous and professional manner. Dealing with Emergency calls, the programming and logging of pagers within the Trust. Assist in the maintenance of both clinical and non-clinical on call rotas and the Telecommunications database. Report alarms sounding from various departments throughout the Trust including external sites to the relevant personnel.

The Telecommunications department provides full and extensive training and your work will be supervised until your competencies are completed.

To answer and extend all calls for 2 hospitals via the main Switchboard BTS system.

Respond to emergency calls, sending out the appropriate emergency teams.

Operate the paging system sending voice and data messages.

Maintain the paging system and associated pagers.

Deal with Patient Enquiry calls.

Report all faults to the appropriate service providers.

To assist and co-operate with training of new staff.

Maintain on call rotas for hospital staff from various directorates and departments.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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Job Summary

To act as the first point of contact for Trust enquiries through the provision of a telephony service.

To respond the Trust emergencies through the service and action accordingly

Key responsibilities

Emergencies:
Respond to all emergency calls and keeping associated records. Initiating emergency teams via bleep voice calls

Maintain operator directory

To answer and extend all calls on the main and emergency telephone

systems and to answer enquiries from callers

Paging Systems :
To operate and monitor the internal paging system and to initiate both internal

and external paging calls

maintain pagers as necessary

keep associated records.

Fault ‘reporting.

Training

To assist and co-operate with the Deputy Switchboard Services Manager as

necessary to ensure the adequate training of new staff.

Rotas

Ensure Daily on-call rotas of Medical staff and other staff is maintained

In accordance with information provided by the various Directorates and

departments.

Please refer to the full Job Description.

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