Job Description

An exciting opportunity has arisen for a Team Leader to join our busy Emergency Department Admin Team.

The post holder will be responsible as part of a team for providing and overseeing a dedicated and comprehensive clerical and reception service for the Emergency Department. The post holder will act as support for the team for all internal and external customers at all levels.

The post holder will make sure that they and their team undertake reception duties in a pleasant and tactful understanding manner, communicating professionally and effectively with patients and visitors. They will also ensure that patients and visitors who may at times be distressed are dealt with in a sensitive manner.

The post holder will work in a very active and busy environment requiring a consistently high standard of performance and excellent attention to detail

The post holder shall as necessary, provide cover for and undertake duties of absent colleagues and ensure that staff absences are reported to their line manager.

The post holder will take lead on the smooth running of the ED Reception supporting the admin team working within the ED.

The post holder will be required to be proactive when dealing with day to day queries that may arise with patients, relatives or staff members.

The post holder will be involved in the validation of 4 hour and 12 hour breaches.

The post holder will undertake the training of any new starters when required.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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Maintain the smooth running of a large Admin Team based within the ED, Registering all patients on arrival, dealing with queries that arise from patients and relatives, communicating and working closely with medical professionals and Nursing staff.

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