Role: PNC Bureau Operator

Department: Specialist Crime Services

Location: Shepcote Lane, Sheffield

Salary: £21,432 - £23,100 (plus shift and weekend working allowances)

Hours: 37 Hours per week

Contract Type: Temporary (until 31 March 2025)

Role Purpose:

To update PNC with information passed on by officers, police staff and external Agencies.

To respond to calls from officers, police staff and other departments and relay relevant information.

Key Responsibilities:

• To create, update and amend information held on the Police National Computer (PNC), from a wide source of data and information.
• Use other relevant South Yorkshire Police intelligence and recording systems as and when appropriate to extract relevant information required for Data Integrity.
• Deal with telephone enquiries both internal and external, including police officers and other criminal justice departments.
• Validate data input by other PNC operators.
• General associated administrative tasks.
• To work a 24/7 shift pattern including early mornings, afternoon and night shifts plus weekends and Bank Holidays (please see the attached shift pattern).

Skills and experience:

• Communication skills – adapt language to meet the needs of different people/audiences.
• Able to utilise IT packages, systems and/or databases.
• Able to appropriately prioritise and plan own work.
• Experience of information gathering and problem solving.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and hybrid working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s Key Values:

Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

Closing Date:

Wednesday, 5 April 2023 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Amanda Walker on 0114 219 6701

Diversity & Inclusion:

South Yorkshire Police welcomes applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required. These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.