Job Description
This post will require the post holder to work in the Service Management team under the direction of Service Transition Manager to demanding deadlines, ensuring projects are introduced in to live environments with the minimal disruption possible.
- Interview Date: 27th April 2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
- Develop and improve the service transition processes including, but not limited to, Change, Release, Test and configuration management
- Configure and implement procedures to populate the configuration management element of the Service Management toolset
- Ensure team members assigned to clinical directorates operate in alignment with IM&T processes and do not perform standard desktop support duties
- Act as a key link within the organisation to ensure new systems and changes to the live system are captured at an appropriate stage and steered through the Service Transition processes
- Produce business cases for internal department projects
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
- To safeguard the live environment by developing robust transition processes and ensuring projects and changes are compliant with the requirements of the process
- To develop test strategies for the different levels of changes and releases, i.e. major, normal, minor etc
- To allow the risks and impact of changes and outages to be accurately assessed by maintaining a configuration management system and databases showing the relationship between services and their underpinning architecture
- To oversee all infrastructure projects executed within the Service Management department and be a stakeholder in projects executed by the PMO to ensure solutions are fit for the operational environment
- Perform other duties and undertake special projects as requested by line management
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.