This vacancy may close at any time, if this role is of interest to you we recommend you apply as soon as possible.
Due to sustained growth and the evolution of the Cyber Division, there is a requirement to recruit a Service Architect to look across the UK Cyber Divisional Service approach and harmonise the Service offering.
We are therefore looking to recruit Seasoned Service Architect who can take a bird’s-eye view of a Service needs, problem, making sure all factors, service needs are effectively understood to meet stakeholders’ functional and non-functional requirements. The Leonardo Service Architect will act as a single point of accountability for the service design ensuring all pieces of the puzzle fit together, avoiding confusion whilst embedding peer reviews and collaboration into daily service routines.
You should quickly settle into the Leonardo culture and customer environment (GOV and UK MOD) and apply their service architecture skills to both new and existing service models.
The role requires excellent team working attributes but also requires the ability to take responsibility and accountability for your individual workload and to work independently.
Work will take place in a hybrid scenario from home / customer sites and the Leonardo offices.
Key Responsibility Areas
You will work within a highly skilled Solution Architecture community and support multiple IPTs providing the Service oversight and leadership for all Service aspects of the team including:
Interpret customers' business & service objectives, concerns, statements of work, and target market for services, to define requirements and key success factors for the end-to-end service solutions
Break down EPIC into stories and facilitate the AGILE approach to deliver the service solution
Assess the current and desired state of customer systems and environments
Understand contextual factors, constraints and stakeholder perspectives including business, user and operations, and define use cases aligned to the Cyber divisional service approach
Use broad Service expertise and creative thinking to define, evaluate alternatives, develop and communicate service architectures that address functional and non-functional requirements and integrate with their environment
Support project, programme and service operations managers in the development and delivery of transformation plans and operational plans that implement service architectures and provide services, while identifying and mitigating risks
Develop and align Service solutions into high-level designs for implementation by service staff and support engineers
Provide Service oversight, guidance and problem solving to operational and project service challenges
You will also be responsible for aligning the Service approach for the division including:
Keeping up to date with evolving technology to support service/service solution selection;
Keeping up to date with available qualifications and certifications available for Services utilised across all systems;
Keeping up to date with relevant industry standards, policies, methodologies and frameworks;
Keeping up to date with relevant customer preferred/mandated standards, policies, methodologies and frameworks;
Maintaining a coherent mix of Service Design Principles/Characteristics derived from the client base and internal practices tailored to specific contracts.
And performing a lead role in driving governance and best practice including:
Providing coordination and oversight for periodic Service documentation reviews in accordance with required review cycles;
Providing coordination and oversight for periodic audits of all assets and equipment inventory including hardware and software in accordance with required audit frequency;
Providing senior technical support to meetings such as Project / Service Review Meetings, Capability Working Group Meetings and Security Working Groups as required;
Performing a lead management role in Continual Service Improvement activities for processes, procedures and working practices utilised by the business unit.
Skills, Qualifications & Knowledge Required
The role requires the candidate to be a sole UK National with the ability to achieve DV clearance.
Service infrastructure and architecture design including an awareness of network solutions, storage solutions, virtualisation solutions, client/server solutions, Windows and Red Hat operating systems, and high availability solutions;
Detailed requirements analysis and solution design experience;
Experience of the complete systems development life-cycle from design through to operation/maintenance including transition, migration and disposal;
Excellent people skills;
Excellent documentation skills including initial development/production.
Highly Desirable
Experience working within secure environments and with higher classified systems;
Experience of MOD working practices and associated standards and policies;
Experience of Cloud based technologies;
Experience with service within an Agile /SAFe environment;
Experience of architecture frameworks and architecture modelling.