We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Senior living team is friendly and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to peoples’ lives, each and every day.

Join our Senior Living team as a Scheme Partnership Co-Ordinator

Working in senior living can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter.

Working as a Scheme Partnership Co-Ordinator is not only varied and interesting, it's incredibly rewarding.

As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

Bank House, based in Lambeth, is an 84-bed mixed tenure Senior Living scheme. 59 units are rented, 6 are shared ownership and 19 units are owned by Tonic Housing. Tonic at Bank House, is the UK’s first LGBT+ affirming retirement community.

The role will be based at Bank House and will be key to ensuring the smooth running of the partnership with Tonic. You will work closely with Tonic staff and be their key point of contact for One Housing. You will liaise with internal departments and key stakeholders on behalf of the partnership and coordinate any tasks or projects that arise in relation to this.

Salary: £17,052

Hours: 21 hours per week (9 month fixed term contract with the possibility of extension)

Shifts: 3 days a week. These will be set days with some flexibility required.

Location: Vauxhall, London.

Your responsibilities will include:

• Be the first point of contact for Tonic staff at scheme level
• Attend regular meetings with Tonic staff and facilitate joint activities in the scheme
• Attend Tonic Customer meetings when required to and follow up on relevant actions
• Attend the partnership steering group meeting and liaise on behalf of Tonic with One Housing’s internal departments and teams.
• Oversee the Service Level Agreement and associated KPI’s, including ensuring scheme-based staff attend LGBT+ training
• Ensure brand values are adhered to, overseeing the aesthetics of the internal and exterior of the building
• Coordinate and facilitate any projects related to the partnership

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will:

• Have experience of delivering exceptional customer service.
• Understand the needs and requirements of the older LGBT+ community members and an attitude that supports a commitment to equality and diversity and awareness of these specific needs.
• Have excellent planning, communication and stakeholder management skills
• Have a good level of IT skills and literacy
• Be highly organised and able to work to conflicting deadlines

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Your holidays are important to us. Take up to 20 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Care team.