Overview:

We believe it is important to provide quality support for our Customers. We need our Retail team to be confident, polite and personable individuals with outstanding communication skills to provide a first class Customer journey in store (and on the telephone when appropriate).

Key Responsibilities

• Ensure a first class customer journey and in-store experience by being approachable and delivering friendly customer service
• Building an in-depth knowledge of our products and services to enable to provide outstanding support customers
• Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business
• Work with the store manager and assistant manager to replenish stock, visual merchandising and ensuring stock remains clean and well presented
• Support with stock checks and changes to shop layout as directed by the retail management team
• When trained, comply with the cash handling requirements and cash reconciliation and banking procedures
• Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity
• Maintain a safe environment on the shop floor for the team and customers
• When trained, be a key holder for the store and adhere to security and safety requirements
• Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.

Who you will work with:

In addition to the working with a great team, you will connect with other retail stores, sales, customer care and our warehouse team.

You will need:

• To maintain a calm, confident and enthusiastic manner when dealing with Customers
• To be able to make recommendations to customers and close sales
• Confident communication skills, both written and verbal
• Understand the customer journey and how to create a welcoming store environment
• To generate sales
• The ability to work collaboratively as part of a wider team
• To use own initiative and be self-motivated

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.

In return you will receive:

• Full training
• 30 days per annum paid holiday (inclusive of bank holiday allowance)
• Pension scheme (5% employee, 3% employer)
• Life Insurance (4x annual salary post probationary)
• Generous staff discount (post probationary)
• Access to Perks at Work

If this sounds like the ideal role for you, we would love to hear from you. Click apply and send us a copy of your CV and covering letter.

We look forward to receiving your application.