Job Description

Repairs Assistant
Full Time Salary
£24,200

Employment Type
Full time

Hours Per Week
35

Region
Flexible - Northwest UK

Contract Type
Permanent

Job Type
Property Services

Closing Date
25/04/2023

Ref No
1822

What you can expect from us

• We offer a competitive salary of £24,200 (£12.36 per hour)
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.

Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the role
We are looking for a Neighbourhood Repairs Assistant to join our Property Service & Delivery team. This role is a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.
The Neighbourhood Repairs Assistant will provide technical and general administration support to the Neighbourhood Repairs Team.
You will be responsible for Data entry and Administration:

• Enter data into Onwards Asset Management System
• Raise works orders and update project details on the Asset Management systems
• Pursue and monitor progress on individual projects and repair jobs, voids to ensure the systems are updated and that contractor payments are made efficiently.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings.

You will be responsible for Contracts and Budgets

• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
• Monitor contractor performance and customer satisfaction.
• Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.

You will be responsible for Facilities Management:

• Support facilities management of regional offices e.g. alarm testing, raising repairs, weekly water testing.

What we require?

• Experience of delivering customer service
• Collaborative approach
• Ideally experienced in working within a facilities, maintenance or repairs environment
• IT skills – Microsoft office to Intermediate level
• Experience of following set policies and processes

To learn more about the role please view our day in the life video https://youtu.be/KBU5xhZ4GBA

About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.

Job Types: Full-time, Permanent

Salary: £24,200.00 per year

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Manchester

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