Job Description

To provide an accurate and timely appointment booking service for patients arriving, departing or who require follow up appointments.

To be the first line of contact to the public face of the Trust for patients attending clinical treatment.

To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.

To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.

To maintain a calm attitude at all times, being aware of patients’ worries and concerns coming to hospital.

To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.

We have a fantastic opportunity for a Full Time Receptionist to join our Team in the Cardiac Department at Lewisham and Greenwich NHS Trust, Queen Elizabeth site. The department offers a wide range of Cardiology diagnostic tests including ECG, 24hr Tape 24hr ABPM, Echocardiography and outpatient specialist Cardiology clinics

37.5 hours per week Monday to Friday.

We are looking for an enthusiastic person to join our team, and we are looking for someone who can demonstrate Good Customer service and have good communication skills. The ability to input and accurately update computer systems is essential to the role.

If you are educated to GCSE level or equivalent and fit the personal specification, we look forward to receiving your application.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide a Dermatology services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

We have excellent links to public transport and are a step away from both Central London and Kent.

Cardiac reception duties to include; greeting patients, checking in and out on department and Trust IT systems, general enquiries, booking of tests, results management, GP contact

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