Job Description

Location: Rochdale

Consultant: Michaela Thorpe -Karen Reynolds

Salary £22,500

Monday to Friday 8:30am -5:30pm

Our client specialises within Logistic Industry, and have been highly successful over last 100years

• Administration of commercial invoice to ensure accuracy in line with customs regulations for export to Europe
• Managing the system to prepare the shipment for export processing
• To provide a professional image of in dealing with customers on the phone or electronically
• To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
• To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
• To respond promptly and accurately to customer enquiries
• To record accurately all actions taken so that they can be reviewed and analysed
• Error report management and customer KPI report production utilising the Active Report system and Hyperion
• To analyse data from IT systems to understand the customer situation
• To handle and resolve customer complaints in a professional manner
• To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
• To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
• Occasional visits to customers including face to face meetings and service reviews

You will need to bring:

• Patience and determination to engage customers in meaningful conversation
• Ability to handle rejection
• An excellent level of service and satisfaction
• Strong IT

If you believe you would fit the bill, we are keen to hear from you and to receive your CV

Reference No.

Job Types: Full-time, Permanent

Salary: £22,000.00-£23,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rochdale, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: VR/04958

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