Order Administrator job at Recruitment Solutions (NW) Ltd in Rochdale

Location: Rochdale

Consultant: Michaela Thorpe -Karen Reynolds

Salary £22,500

Monday to Friday 8:30am -5:30pm

Our client specialises within Logistic Industry, and have been highly successful over last 100years

Administration of commercial invoice to ensure accuracy in line with customs regulations for export to Europe
Managing the system to prepare the shipment for export processing
To provide a professional image of in dealing with customers on the phone or electronically
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
To respond promptly and accurately to customer enquiries
To record accurately all actions taken so that they can be reviewed and analysed
Error report management and customer KPI report production utilising the Active Report system and Hyperion
To analyse data from IT systems to understand the customer situation
To handle and resolve customer complaints in a professional manner
To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
Occasional visits to customers including face to face meetings and service reviews

You will need to bring:

If you believe you would fit the bill, we are keen to hear from you and to receive your CV

Reference No.

Job Types: Full-time, Permanent

Salary: £22,000.00-£23,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

Rochdale, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Education:

Experience:

Language:

Licence/Certification:

Work Location: In person

Reference ID: VR/04958