Job Description
Recra is working in partnership with a fantastic Engineering company based in Wellsbourne. The successful applicant will be required to coordinate and schedule the Technical Support Engineers, deliver first-class customer care and positively represent the brand at all times. Development and training opportunities will be available.
Main Duties and Role Responsibilities:
- Prompt, professional response when communicating with customers.
- Efficient scheduling of engineers according to their skill set, geographical location, and availability.
- Maintain dialogue with engineers at all times.
- Full working knowledge of the internal service portal.
- Record purchase and sales orders on Sage 200 as required.
- Develop and maintain business rapport with customers.
- Strong working knowledge of parts to ensure correct delivery to site.
- Respond effectively and accurately when calculating pricing for customers.
- Ability to troubleshoot and report issues to the Operations Manager as they occur.
- Any other duties that may be required from time to time.
Knowledge Skills and Experience Required:
- Ability to set targets and prioritize own workload.
- Work on your own initiative and multitask when required.
- Ability to demonstrate the effective interpretation of customer requirements.
- A team player with the ability to work on their own initiative and problem-solve.
- Demonstrate clear, concise communication skills at all levels.
- Ability to address concerns and overcome objections.
- Excellent customer service and organisational skills.
- PC literate.
- Basic knowledge of milling, turning, electrical and mechanical requirements.
Hours: 8.30 am to 5 pm Monday to Thursday and a 3 pm finish on Fridays.
Benefits:
- 26 days holiday plus 8 stat – (Christmas shut down so please take this into account).
- 6% pensions employer contributions.
- private health care – after probation.
- Death & service 4 x salary.
Please contact the team at Recra on 0116 464 6336 for more information.