Customer and Digital Services are part of the Resources Directorate. The service is home to the council’s contact centre C2C who handle phone calls, web chats, social media contact and online forms from the public on behalf of other council services. The service sets the council’s customer service standards and rolls out training to all areas of the council to raise and maintain excellent customer service levels for all customers.

The service is also home to ICT and wider digital services teams who lead on the council’s digital agenda driving forward new and innovative ways of working internally and across the city to support all residents and customers. The service is responsible for the council’s corporate website www.cardiff.gov.uk, the Cardiff Gov app and the virtual assistant (chat bot).

Supporting the development and maintenance of digital content across a variety of platforms. With focus on delivering high quality customer centred written content to be published on the council's customer facing websites app and chatbot interface.

This position will be predominantly home-based with some office time required.

A good team player with a positive attitude who can manage their time effectively across a number of digital projects.

You must understand the value of developing inclusive customer centred online content.

You must be well-organised, punctual and a self-starter.

We are looking for someone with a keen eye for detail who takes pride in their work.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or after reading the Job Description, if you would like an informal discussion about the post please contact Ruth Long ruth.long@cardiff.gov.uk

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice