Job Purpose

The Night Assistant will work across a defined geographical area assisting in the delivery of a high quality support, security and housing service to the clients of our supported Schemes.

Accountabilities or “What You Have to Do”

• Have an awareness of the clients groups support needs and contribute as directed to the delivery their agreed outcomes.
• Implementing night security systems, ensuring overall safety and security of the scheme.
• Meeting the requirements of health and safety policies and practices.
• Effectively dealing with anti-social behaviour.
• Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
• Effective recording of information including adding updates to the Support database and Housing Management database.
• Implementing policies and procedures to ensure effective service delivery.
• Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
• Promote and encourage a high level of client involvement, consultation and communication.
• Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
• Using IT systems appropriately.
• Responds to faults as discovered.
• Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
• Contributes to the stock control, purchasing and storage of consumables required by the service
• To provide administrative support to the Housing Team and Service Managers

Service delivery

• To understand your role in the organisation and to be accountable for your contribution to maximise profitability
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
• Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes
• Involved in team meetings, training events and attending regular supervisions, as appropriate.
• Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
• Adhering to equality and diversity policies in all aspects of service delivery.
• Assisting housing team colleagues in the delivery of quality housing management.
• Liaising with colleagues to ensure that the service promotes empowerment and independence. Ensuring effective exchanges of information with team members and day staff.
• Reporting repairs to maintenance contractors by using appropriate systems.
  

Other duties

• To provide a high quality, customer-orientated service championing
• Constantly review work outputs, setting improvement targets and appraising individual performance
• Participate in the work of the Divisional team, encouraging innovation
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally.
• Any other relevant duties as required by the designated manager.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
  

Knowledge, Skills and Experience

Desirable

• Experience with working with vulnerable client groups.
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required