Job description

£10 Per Hour

Key Responsibilities

• Delivery & Replenishment

• Recovery Standards

• Action MD & Promo Pricing

• BOH Area Standards

• Sales Activities

• Greeter

• Register Host

• Dressing Room

Customer Service/Sales

• Assists customers using basic knowledge of store products; responds to various straight forward customer requests

• Provides information on products to customers and makes product recommendations

• Escalates customer issues to more senior team members

• Impacts the sales results and overall customer experience of the assigned merchandise area

• Demonstrates the RL selling Culture Sales Model

Product Knowledge

• Requires basic knowledge of the merchandise in assigned product area in store

Standard Operating Procedures

• Work may include merchandise processing and stockroom and sales floor organization

• Understand & demonstrate basic knowledge of relevant Dept. SOP’s

• Able to follow Management Direction

Leadership

• Works within established procedures with a moderate degree of supervision

• Demonstrates an understanding of the RL Way & CFA’s

• Is a Team Player

• Communicates Effectively with Colleagues & Managers

Competencies

• Ability to follow instructions and work in a fast paced and dynamic environment

• Demonstrate customer service skills according to RL Selling Culture Sales Model

• Take Initiative and learn consistently

• Ability to adapt to change

• Takes Accountability for their own Self Development

• Required language: local language, English language a plus.

Job Reference: CHE03198