Job Description

A contractor in the local area currently require a resident liaison officer in the Birmingham area.

What will you deliver?
To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out choice events, consultation events and individual consultation with residents regarding future work. Carry out individual resident inductions to include to the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.

Who are we looking for?
 Previous experience within a customer service based role
 Previous resident liaison experience within the construction / social housing sector Basic understanding of construction and social housing
 Familiarisation of GDPR regulations
 Computer literate in MS office

If you're interested in this role and wish to know more , Email me on g.theodosi@resourcinggroup.co.uk and I will get back to you.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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