Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Are you interested in becoming a Junior Delivery Manager?
Do you thrive in a fast-paced environment?
If so, continue reading to find out more about this fantastic opportunity to join the SAP Practice Team within HMRC.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
The Team
SAP Practice own and manage HMRC’s SAP estate, that includes SAP ETMP (Enterprise Tax Management Platform) and SAP systems supporting internal HR and Finance. We work closely with diverse customer groups throughout the entire lifecycle, from inception of new initiatives, to leading on delivery and improvements to Live Services – all on behalf of our business customers.
The SAP Practice JDMs support multiple stakeholder groups and operational colleagues to deliver business through our SAP functions, for example our services handle all payments in and out of HMRC and conduct millions of customer transactions. Work coming into the team can originate from legislative changes, policy changes, improvements to the customer offering or ministerial requirements.
Come and find out more at our webinar here.
As a Junior delivery manager your role supports our Delivery and Associate Delivery Managers, to deliver a project or small change which has an SAP element.
We are looking for an adaptable and enthusiastic teammate who is also at ease working on their own areas of responsibility.
The Role involves multiple tasks, including managing and coordinating meetings, taking minutes, and producing outputs, planning. You’ll also cover shared tasks and provide cover, logging and monitoring change process work and answering queries.
Whilst this is not a technical post, your inquisitive nature and enquiring mind mean you will quickly learn the IT related aspects of the role and the terminology.
The role is based in Worthing and some travel and overnight stays may be required. Those working an alternative working pattern are welcome to apply. However, please contact the vacancy holder before applying to confirm whether your working pattern would be suitable.
Support the Delivery and Associate Delivery Managers in managing the SAP element of the delivery of a project or a change.
Manage, coordinate and chair meetings including taking minutes, screen sharing, producing inputs and outputs, maintaining the agenda, coordinating stakeholders, timekeeping and issuing diary invites
Maintain and update the planner for the team – ensure the Planner aligns to other delivery schedules and timelines, maintain RAG statuses, track progress, capture accurate updates.
Essential Criteria
Desirable criteria
Benefits
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
As part of the application process, you will be asked to complete a CV detailing your employment history of your most recent and relevant experience matching the "person specification" with no more than 250 words per role and a 750-word personal statement matching the Essential Criteria with examples and impact where relevant.
In this statement we will assess your evidence of how you meet the Essential Criteria and on your outcomes/results of your examples. We want to see how you went about completing your tasks and the changes/impacts you made in your experience. We recommend using the STAR Method for this section to outline the Situation, Task, Action and Result.
Things you need to know:
Your personal statement and CV should explain what you will bring to the role while being aligned to the essential criteria primarily.
During the panel interview, your experience will be assessed to explore in detail what you are capable of.
If a large number of applications are received an initial sift will take place against the Personal Statement.
At full sift your CV will be assessed, with successful applicants invited to interview.
Interview will be based on experience against essential criteria.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: hmrcrecruitment.grs@cabinetoffice.gov.uk - Use subject line to insert appropriate wording e.g. Please re-open my application - 276659 & vacancy closing date 14/04/2023.
Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)
New entrants are expected to join on the minimum of the pay band.
Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.
If you need a change to be made so that you can make your application, you should:
This job is broadly open to the following groups:
Apply and further information
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