Job Description

First Line IT Technical Support Engineer / Helpdesk Assistant with experience supporting Windows and Mac operating systems, excellent technical and problem-solving skills and ability to work in a busy and time pressured environment is required for an Academy Trust based in Hedge End, Southampton, Hampshire.

SALARY: £23,703 per annum + Benefits

LOCATION: Hedge End, Southampton, Hampshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week, 8.00am – 4.00pm Monday to Thursday, 8.00am – 3.30pm Friday, 52 Weeks per Year (some flexibility is required)

PLEASE NOTE: A full, clean driving licence and your own transport is essential for this role in order to travel between the 3 schools in the Trust.

APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for a First Line IT Technical Support Engineer / Helpdesk Assistant with experience supporting Windows and Mac operating systems, excellent technical and problem-solving skills and ability to work in a busy and time pressured environment.

Working as the First Line IT Technical Support Engineer / Helpdesk Assistant you will support and develop the Academy Trusts’ IT systems, both server-side and in the classroom. The Trust allows users to access content using their own personal devices, and maintains its own network infrastructure, web services and telephony. It takes great pride in maintaining its own systems as much as possible and potential candidates should want to share this passion.

As the First Line IT Technical Support Engineer / Helpdesk Assistant you will have a solid understanding of the systems described, as well as an eye on the horizon for new and innovative technologies that can enhance the teaching and learning experience.

DUTIES

Your duties and key responsibilities as the First Line IT Technical Support Engineer / Helpdesk Assistant will include:

Provide in class technical support for teachers and students

Support teaching staff when required in the use of all Trust IT facilities

Advise and provide technical support for community groups/individuals using Trust IT facilities

Work alongside staff across the curriculum to build confidence in the use of PC, Apple and Chrome OS software

Work with the IT Support Manager to run training events for staff in the use of all digital media including software and hardware

Work with the IT Support Manager to provide GDPR, Data Protection and eSafety training / support as required

Set up equipment required by staff for teaching and presentations

Assist Media and Digital Technician with school productions

Monitor the effective use of the IT/media equipment across the Trust

Carry out first line repairs

Order replacement parts as required

Unpack, test and install new IT/Media equipment

Order necessary parts for IT/Media repair

Arrange for external repair of defective ICT equipment

Install new software on PCs and MACs

Ensure IT Support spaces are kept clean an organised

Make backups

Supply staff with copies of software as required, if licence agreement allows

Provide copies of Virus detecting software

Scan disks for viruses

Effect simple repairs to audio-visual equipment

Make suggestions as to future IT/Media equipment requirements

Liaise with the IT Support Manager to ensure needs in IT/Media are developed – including in house and external training

CANDIDATE REQUIREMENTS

Understanding of Windows and Mac operating systems

1 st Line Support Experience

Excellent technical and problem solving skills

Experience of delivering high quality support to users in a busy and time pressured environment

Excellent communication skills

A full, clean driving licence and your own transport is essential for this role

BENEFITS

Benefits of working for the trust include:
Enrolment in one of the UK’s Largest public sector pension schemes

A tax efficient Cycle-to-Work scheme through salary sacrifice

A tax efficient IT Leasing scheme through salary sacrifice

Friendly and sociable colleagues

Staff membership rates to the modern on-site Leisure Centre

Good transport links

Free on-site car park

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The school will ensure that all their recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service / DBS checks along with other relevant employment checks.

We reserve the right to close any of our vacancies early.

APPLICATION PROCESS

We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P10510

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