Job Description
Our client, based in Portslade, is looking for an IT Support Apprentice to join their team. The successful candidate will train via apprenticeship into IT Support for a growing company. Covering all areas of IT, they will quickly gain experience on a wide breadth of IT problems.
This is an excellent opportunity to start your career in IT, whilst studying towards a recognised qualification.
Responsibilities
- Reporting to the Group Digital Manager you will work as an apprentice IT Support technician whilst undertaking ongoing training on technology solutions potentially to degree standards
- Learn service desk process & best practice to deliver a consistently high level & accountable client experience
- Gain knowledge of managed print hardware & software solutions with regards to installation, troubleshooting & support being able to assist and escalate to software vendors as necessary ensuring any fault or issue is resolved in timely fashion
- Attend all technical training courses keeping to a set study roadmap plus keep product & process knowledge regularly updated
- Undertake other duties appropriate to the post as directed by line management
- Oversee Office 365 and Team admin portals, learning to implement numerous business requirements as they frequently change
- Update IT Asset lists, keeping track and maintaining the hardware used throughout the business
Essential Skills
- Minimum of 5 GCSEs at Grade C or above (or equivalent)
- Excellent communication skills, particularly able handle client support calls professionally
- Ability to process and interpret complex information
- Strong prioritisation skills and ability to manage own workload
- Ability to work flexibly
- Team player
- Self-motivated
- Ability to make decisions and use own initiative
- Ability to work within a team
- Creative, comes up with ideas
- Prepared to learn new skills
- Ability to use Microsoft Word, Excel, and Publisher
Desired Skills
- Further education engineering/IT qualifications
- Microsoft associate qualifications
- Experience of working in a similar role
- Experience in an IT environment
- Knowledge of the relevant industry
- Knowledge of technical support process
- Experience using supplier portals & CRM systems
- Full driving license
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Job Title: IT Support Apprentice
Apprenticeship: IT Technician Level 3
Location: Portslade
Salary: £18,000 - £20,000 per annum
Full time
For more information about this role, please contact Frankie Denahy at Clearline Recruitment.
Job Types: Full-time, Apprenticeship
Salary: £18,000.00-£20,000.00 per year
Work Location: In person