London Local Authority is seeking an experienced Housing Manager to support their housing management service within the borough.
The Housing Manager will be responsible for providing a comprehensive housing management service within the borough. Duties include:
Managing a patch of properties, working with tenants and residents groups to identify projects and initiatives that will enhance the area estates
Being the first point of contact for tenants and residents on the full range of housing related issues
Carrying out "end to end" casework across tenancy and leasehold properties (ASB, mutual exchanges, successions, assignments, tenancy terminations, sign ups, new tenancy visits etc)
Working positively with teams at the Council where services are jointly delivered e.g., voids
Investigation and enforcement of tenancy conditions and tenancy fraud where breaches occur
Recording key data and statistics on time and with accuracy so we can monitor our performance against targets.
Dealing sensitively with complaints, councillor and MP enquiries, participating positively in our culture of learning from complaints and mistakes
Ensuring Health & Safety, in particular, carrying out regular fire checks of communal areas and working with tenants & residents to resolve any breaches.
Developing positive relationships with local councillors, tenant & resident representatives, local authority teams, local agencies and other stakeholders to bring added value to the service we are providing.
The ideal Housing Manager will understand and be able to put into practice the basics of housing management and contract law, to deliver a high-quality housing management service to tenants and residents. CIH or related qualification is essential.