Job Description

As a Booking Supervisor, you will be helping to process incoming bookings from start to finish. Bookings are received via our in-house booking platform from property professionals across the UK. The role includes processing new appointments, talking to Clients and Viewber Members on the phone, responding to emails and ensuring appointments are completed correctly.

We currently have two full-time positions available as follows:

Role one: Tuesday to Saturday, 9am - 6pm (with a 1-hour lunch break).

Role two: Tuesday to Friday 9am - 6pm and Saturday 10am - 7pm.

The salary offered for either role is £28,500 per annum.

Benefits of working for Viewber include

• Work From Home!
• Internal rewards programme with the opportunity to earn additional annual leave and bonuses
• Nest Pension
• Discounted gym membership and nutrition advice.
• Wellbeing Initiatives
• Smarter spending – discounts and special offers on hundreds of well-known brands
• 24/7 access to a GP from anywhere in the world
• Access to private medical specialists
• An online health checker with advice on healthy eating and exercise plans
• Comprehensive care and special needs support for employees with care responsibilities
• Paid Medical Time Off
• Fertility, Gender Reassignment & Elective Surgery Time Off
• Paid Volunteering Time Off
• Pet Bereavement Time Off
• Tips for cyber safety and an email scanning service
• Impartial and confidential debt and welfare benefits support
• Expert and practical domestic and family legal advice 24/7 365 days
• 28 days annual leave + additional annual leave for personal milestone events
• Company Sick Pay
• Birthday Gifts
• Long Service Events and Awards

Required skills

• 2+ years of experience working from home
• 2+ years of experience in Customer Service or Sales (non-retail)
• Excellent administrational, attention to detail and data entry skills
• Strong decision-making skills
• A calm and professional telephone manner
• Fluency in English – both verbal and written
• Maths - for basic calculations
• Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech’ company

Personal qualities

• Someone who is happy and able to work from home productively
• Someone who can multi-task and prioritise their workload well in a fast-paced environment
• Someone who is happy to pick up the phone and build rapport quickly
• Someone with a “can do” positive attitude

Things to consider

You will need to have an Office Set-up at home which is free from distractions and noise, as well as your own laptop and high-speed broadband.

We try to hold full company meetings every quarter, which are in-person and held in Basingstoke or Farnborough. We also try to have a full company virtual get together once a month for a wellbeing or informal session. These have included:

• Pride Quiz Night
• Diwali Event
• Halloween Storytelling Event
• Wellbeing Webinars
• Sound Bath Meditation Event
• International Women’s Day Event
• Secret Gift Exchange Event
• Chinese New Year Event
• St Patricks Event

Our commitment to you

Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.

Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health’ we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.

Viewber is a Disability Confident Employer. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.

Viewber is an Age-friendly Employer. We have signed the Age-friendly Employer Pledge, recognising the importance and value of the older workforce.

Viewber is also a signatory of the Tech Talent Charter - a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way.

Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:

• Recognising that the menopause can be an issue in the workplace and women need support
• Talking openly, positively and respectfully about the menopause
• Supporting and informing employees affected by the menopaus

Job Type: Full-time

Salary: £28,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Work Location: Remote

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