Job Description

9658SR1

£30k – 35k per year

Helpdesk Support Analyst

Our client, a leading organisation in their field are looking a Helpdesk Support Analyst to be based in their brand new office in the Coventry area. This role will require excellent communication skills as you will be involved in deskside support across multiple customers and users. This will also include occasional trips to other client sites to carry out project and BAU support. The role requires an individual with a Full UK driving license.

Role responsibilities:
Manning the Service Desk- Ensuring all calls to the IT Department are answered in good time and in a courteous manner.

Responding to logged Incidents and Requests through the ITSM portal

Investigating/Fixing/Resolving Incidents – The cause of each fault should be identified and a fix should be attempted before passing on to other team members/Teams and third party suppliers. Escalate to others as appropriate.

IT Helpdesk Email – Ensuring the IT Helpdesk email is monitored regularly and all queries dealt with.

General Department Calls and Emails – All queries and requests must be dealt with and passed onto the relevant staff member

Hardware / Software purchasing – Authorised purchasing should be placed and monitored until receipt of such goods

Hardware Builds – All new hardware should be configured and tested and catalogued before implementation.

Software Upgrades – Software upgrades must be applied to necessary hardware

Site visits – Assist other team members on site visits throughout the UK

AD/Email Administration – To create new users on the GPA Portal

Equipment installation – To ensure all IT hardware is installed correctly and soundly

Fixed Telephone Systems – To ensure all fixed phones installed and functioning correctly

General Administration – To complete and maintain databases, configuration and procedures.

Mobile Phone Administration – To support the mobile phone network

RF Scanning – To support the mobile scanning equipment

Skills required:
Service NOW

Active Directory

VDI & Citrix Technologies

O365

Windows 10

SCCM

Networking Skills

BT Cloud Works/Ring Central

Android

Windows Mobile/CE

Hand Held Terminal technologies

Ricoh Printers, Konica Minolta Printers, Zebra Thermal Printers

Ability to work and think independently

ITIL Foundation – desirable

Helpdesk Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

Similar Jobs