NHS Property Services are recruiting 2 Helpdesk Advisor's to join our team based in Stockport. The salary for this role £21,000-£23,000 per annum + 27 days holiday.

The hours are a varied shift pattern, working an 8 hour shift between the hours of 07:00 to 20:00 Monday to Friday, with 1 in 5 weekends working either 07:00 to 15:00 or 12:00-20:00. So you will need to be flexible for this role.

The role will be hybrid, with 4 days working from home and 1 day a week (Wednesdays) working in the office.

About the role

The Helpdesk Advisor will join the Facilities Management helpdesk which acts as a central function for our Customers and Operations teams.

You will be responsible for the end to end work flow processes for all facilities management (FM) issues reported by customers. Including the logging, allocation and updating of reactive service requests assigned to our FM Operations teams or contractor supply chain. The FM Helpdesk is one team operating within a wider Customer Service function.

You will be part of the frontline helpdesk service for our customers and the first point of contact for receiving and processing all customer FM related issues raised across our estate. Ensuring they are dealt with effectively, and in a timely and professional manner.

The key responsibility for this position will be to provide excellent level of customer service when handling requests and enquiries from customers with a ‘right first time’ approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectation.

To succeed, candidates must have knowledge of key MS Office applications including Outlook, Word, Excel, and PowerPoint, as well as experience in a contact centre customer service role and experience working within a team.

About us

We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.

If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.

Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future. We ‘hire for attitude and train for skills’ providing opportunities for our people to develop & progress their careers at all levels through our Professional Excellence Framework.

If you are a member of a professional body we’ll pay for your membership and once you get your digital kit you’ll be good to go in one of our great offices (or at home!)

Who are we?

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.

Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.

Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Best of luck with your application!