Health Care Advisor Job at Northern Care Alliance NHS Group, Salford

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Job Description

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond – come and take your place with us.

Job overview

A 9 month fixed term/secondment opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services.

This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.

Previous Applicants need not apply.

Main duties of the job

We are the first point of contact for adult health and social care referrals .

The role of the screening officer includes

Screening and processing referrals (including adult social care, occupational therapy, intermediate care and district nursing) received via e-mail, electronic portal or the telephone

Dealing with telephone queries/enquiries including signposting and providing information as required

Booking clinic appointments/arranging home visits for district nursing services

Providing ad hoc administrative support as required

The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs.

You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications.

You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.

You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.

You must have a flexible approach to work and positively embrace change.

Working for our organisation

Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.

Person specification

Qualification

Essential criteria
  • 5 x GCSE's (to include English and Maths) or equivalent qualifications
Desirable criteria
  • NVQ 2/3 in Customer Care or equivalent experience

Skills and knowledge

Essential criteria
  • Knowledge of a range of computer software systems, including microsft office applications
  • A good understanding of Data Protection and the importance of confidentiality
  • Abilty to accurately update systems and input data
  • Ability to work under pressure and to deadlines, prioritising workload where appropriate
  • To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively
  • To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working
  • Excellent communication skills
Desirable criteria
  • A awareness of health and social care issues

Experience

Essential criteria
  • Experience of a range of computer sotware systems incluing microsoft office applications
  • Experience of working in a busy high pressured office environment
Desirable criteria
  • Experience of customer service over the telephone
COVID-19 Vaccination Information

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.gov.uk/government/collections/covid-19-vaccination-programme where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

____________________________________________________________________________________

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

The Northern Care Alliance NHS Foundation Trust is committed to diversity and inclusion and welcomes applications from everyone. We value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of our local community. If you are disabled and require reasonable adjustments to the application process, please contact the Recruitment Team to discuss.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Follow us on twitter to connect with our team and keep up to date with the latest job news across the NCA: @NCAlliance_Jobs

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