Job Description
- Fantastic opportunity to join this leading consumer brand
- Head of Sales role in a successful contact centre
Market-leading consumer goods client.
Head of Sales - Contact Centre
The Head of Sales - Contact Centre will:
- be responsible for the day to day management of the sales retention teams and support the implementation of the strategic, marketing plan reporting in to the contact centre manager
- the head of sales will be required to engage with key stakeholders across the entire business whilst driving performance and YOY growth
- create new initiatives that will achieve the d2c forecast
- build, develop and promote an effective, collaborative and engaged team
- inspire and lead the team creating a harmonious and successful team
- establish clear revenue KPIs and track performance on a regular basis to achieve the key objectives
This role is based 5 days per week in the Kent office.
The Head of Sales - Contact Centre will come with the following skills and experience:
- a strong track record of managing and driving a contact centre or customer service team
- a commercial background, managing a team with KPIs / clear commercial and revenue targets and objectives
- a sales and marketing background and knowledge of CRM and software platforms relevant for contact centres
- team management experience
- project management experience and skills
- highly commercial and strong with data and numerical skills
- a sales ability and track record
- highly organised with excellent presentation skills
- energetic, highly motivated
- problem solver, skilled in objection handling
- a strong coach who enjoys developing their people and teams
Up to £60,000 base salary + OTE and benefits