Go Outdoors - Store Colleague Part Time job at JD Sports in Shrewsbury

Job Description

At GO Outdoors our purpose is strong and clear; "to inspire and equip everyone for life outdoors". That's because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed!

Our values aren't just posters on the wall, we live them every day; 'One Team 'we are stronger together', 'Responsibility 'we take ownership', 'Passion 'we believe in what we do' and 'Integrity 'we do the right thing'. Clear values which help us to fulfil our mission to be 'the nations favourite outdoor retailer'.

If you share our passion and want to make a difference join our team to be a part of something 'unbeatable'!

Role Purpose:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO's mission and values.

Accountabilities:

Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
Taking pride in the store's appearance and ensuring store standards are maintained at all times
Maintain and replenish stock levels to maximise stock availability for customers
Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
Exceed customer expectations by using GO's customer service model ABC at all times
Make customers feel welcome by acknowledging them when they enter the store
Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer's needs
Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
Help customers to make the decision to buy the products that are right for their needs
Resolve any concerns a customer may have to remove any doubts about the products they are buying
Serve customers promptly and give them a fond farewell
Replenish and maintain stock levels to ensure a high availability
Take personal ownership development by keeping up to date with product knowledge
Support all departments to maintain a high level of customer service
Take pride in maintaining store and department standards inside and out by create inspiring displays to showcase our products
Present yourself in an approachable, friendly professional manner that makes customer feel at ease

Skills, Knowledge & Experience
We are the largest outdoors retailer in the UK, we are incredibly thrifty and offer excellent value to our customers. We look for Store Colleagues who are passionate about delivering excellent customer service, thrive working in a team environment and have the ability to approach and advise customers accordingly based on their needs.

Skills

Clear, confident communicator with excellent verbal, listening and written communication skills
Excellent team worker
Time Management
Attentive and keen eye for detail
Excellent problem solver
Basic IT skills would be preferred
Ability to read customer cues
GCSE in Maths and English is preferable

Knowledge & Experience

Relevant experience of retail or similar service focused role
Ability to demonstrate you have worked in a team effectively
Experience of working in a high performing team
Knowledge of outdoor products is an advantage but not essential
Experience of effectively prioritising workload to achieve goals and objectives
A passion for customer service and a proven record of delivering excellence in this area
Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
Ability to demonstrate that you have a hands on approach
You are able to show you are capable of approaching customers confidently and provide recommendations

Behaviours

Be accountable, responsible and committed to the role
A positive role model who champions GO's values
Adaptable individual who can think outside the box
Show resiliency and have the tenacity to bounce back
Show a willingness to learn and go the extra mile
Be patience at all times and offer sound recommendations
Excellent Team Worker
Be timely and punctual with all deadlines
Deal with multiple issues whilst working under pressure
Show a hands on approach to work

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

Holiday Allowance
Staff Discount On JD Group and other brands within the organisation
Pension Scheme Depending on level of role
Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

Go Outdoors - Store Colleague Part Time Job at JD Sports, Shrewsbury

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Job Description

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