We are currently recruiting for a Front of House Manager Weekends to provide business service / administration procedures within the home as directed alongside the Home Manager with guidance from the Senior Management Team. Promoting the home and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner. Liaise and build relationships with relatives, residents, professional service providers and other visitors. You will conduct show rounds to prospective residents and families.

You will ensure that the reception area creates a positive first-class impression, that it is tidy, welcoming and clean with up to date information available. You will answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents and following all GDPR procedures.

You must have the following qualifications

• GCSEs (or equivalent) including English and Maths

We are looking for someone with the following experience

• Administration in a process driven environment
• Using an HR or payroll or finance system
• Using Core Microsoft Office applications
• Recruitment and selection procedures
• Income and expenditure processes

We are looking for someone with the following technical skills

• Excellent communication skills both written and verbal
• Possesses good numerical skills
• Good systems knowledge and skills
• Excellent organisational skills and methodical approach.
• Advanced customer service skills
• Good time management and planning skills
• Attention to detail and accuracy

The ideal candidate will have these personal qualities

• Thoughtful, kind and compassionate.
• Keen to learn and improve own performance
• Committed to communicate with customers to understand their needs
• Will go the extra mile to help fulfil customers’ needs
• Has a ‘can-do’ attitude to work
• Ability to work unsupervised and maintain professional standards
• Personable, professional and approachable manner
• Smart appearance
• Will respect confidentiality
• Flexible and adaptable

This job description is subject to regular review and appropriate modification.