As Floor Team Member you will play an essential part in our guest’s journey, keeping the service smooth, the tables looking amazing, working hard to create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience.

You will report into the Manager on Duty

Key Responsibilities

• Delivering food and drink to the customer’s table
• Clearing customer’s tables of empty glasses and used and dirty crockery
• Keeping customer’s tables clean and clear of any rubbish or unwanted items
• Handling all guest questions and requests effectively
• Ensuring everyone is having a great Freight Island experience!
• Assisting the restaurant staff when required - this can be at the start of shift helping to set up, during shift relaying tables or end of shift helping to run drinks. We are one team!
• Checking the servers section plan, table plan and ensure tables are set accordingly (chairs neatly pushed under, matching furniture, beanbags laid out neatly, caddies straight, glassware polished and clean QR codes).
• Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders.
• We work in a fast-paced environment, and we have to cover a lot of ground. It is expected that you work with a sense of urgency and take pride in the levels of service that you are giving both to our customers and to our vendors

Reporting to Operations Manager and FOH Management team

Key Working Relationships: Staffing Manager and Welfare Manager

Key Skills

• Experience working in a fast-paced environment
• Can work well under pressure
• Excellent problem-solving skills, adaptable and flexible.
• Someone who takes pride in themselves and their work

Working Hours

Regular shifts will be available from Wednesday – Sunday on-site. Freight Island will be closed on a Monday and Tuesday.

Constellation also optimises the working schedules of Compass employees, so we can help you work at over 5,000 venues across the UK on shifts that suit you. (This is optional and only if you request interest in working at our other event venues).

Why Work for Compass

No experience is necessary, we provide exceptional customer service training and support to all our new starters. Compass Exclusive Benefits, Lifestyle Benefits "Perks" Platform, and Health & Wellbeing Support Programmes Including Access To Our Employee Assistance Programme.

Apply online now via our short application form (only takes 1 minute!). We will be in touch straight away and if successful you could be working in one of our venues within a few days.