Job Description

Executive Officer, Customer Service Team
Location: Sheffield office based
Hourly rate: £13.33
Contract: Temporary 12 - month assignment, 37 hours per week Monday - Friday 09:00-17:00

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires a security clearance that we will process for you if successful.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Executive Officers in Sheffield. You will be working within a large casework area, ensuring performance, productivity and quality targets are met as part of the Customer Services Flexible Deployment Team.

Why work with us?
" The opportunity to join and work in the public sector
" 34 days holiday (pro rata)
" Exposure to a wide range of roles within the Customer Service Group
" We will help you to build experience, resilience, and networks to support your career

Job responsibilities:
" Working within a large case work area, as part of the Customer Services Team
" Part of a team ensuring performance, productivity and quality targets are met
" Expected to deal with varied workstreams which may change in line with deployment priorities
" Working closely with a variety of operational colleagues across the wider operations
" You will be expected to effectively manage case working duties in line with the assigned business area and may deal with high profile cases or wider issues
" You will be required to undertake casework decisions using internal systems

Skills needed:
" Ability to deal with fast-paced changing environments and varied workstreams which may change in line with internal deployment priorities
" You will need to demonstrate stakeholder management skills as you be working closely with a variety of colleagues across wider operations
" Ability to effectively manage case working duties in line with the assigned business area and may deal with high profile cases or wider issues
" You should be able to demonstrate excellent written and verbal communication skills
" Be comfortable managing performance, productivity and ensuring targets are met within the team

If you feel that you have the necessary skills for this role, apply now.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability. Brook Street, part of ManpowerGroup, is a Disability Confident Employer.

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