Job Description

Support Engineer

Vacancy
About
Based in the centre of Hull and occupying prestigious, recently refurbished offices, The 55 Group leads the way in software that transforms the traditional approach to procurement, construction and the management of the built environment. The business, which consists of four key product areas branded as Pagabo, Sypro, Loop and Tequ, is on a dynamic growth path which is both challenging and stimulating. The outstanding growth and success of the business is all about our people and so hiring the right people is something we are very passionate about. For those people that do join us, The 55 Group provides both an exciting work environment and excellent career progression opportunities.

This is a full time role based at our HQ in Hull. Monday to Friday. Flexibility to be agreed with line manager.

What are we looking for?

The Support Engineer role would suit an individual with great customer services skills, who is able to support software products.

About You?

We would expect the successful candidate for this role to have the following experiences/ key attributes:

• Experience in a similar field (desirable)
• Technical knowledge (MySQL, database administration) (desirable)
• IT proficient with excellent working knowledge of MS Office, Email, online portals and conferencing systems
• Great Interpersonal skills; whether it's helping a customer with an issue or explaining a problem internally, so a problem is sorted timely ‘first-time’
• Great communicator - written, presentation and verbal communication skills - you will be presenting and meeting (digital first approach)
• A commitment to deadlines and a desire to ‘fly’ the flag for the customer
• Attention to detail
• Able to work independently with limited direct supervision but be a ‘team-player’

Specific responsibilities

• Work alongside our Customer Service team, using your skills to help us provide 1stand 2ndline support through our helpdesk over email and telephone - this will begin with non-technical user guidance which will develop into a technical role; investigating issues, running queries on the database and collating information to pass over to the Development team.
• Assist the team with producing training materials - FAQs, How-to Guides - writing and managing internal / external content - videos, online, etc
• Produce regular reports for management on support usage
• Working with the Product Team (inc. Development team) to provide thoughtful customer feedback and be part of overall 'Roadmap' team
• Liaising with 3rd parties to ensure product integration - existing and future products
• Contributing to achieving company targets on adoption and utilisation

Package

• Up £23,000 dependant on experience and qualifications plus company performance-based bonus
• Company pension scheme
• Life insurance
• Private medical insurance
• 25 days holiday, public holidays and 1 day holiday for your birthday
• Study package and development plan to be agreed
• This is a full time role based at our HQ in Hull. Monday to Friday. Flexibility to be agreed with line manager

How to apply
To apply, please email a copy of your CV and covering letter to careers@the55group.co.uk

*The 55 Group are an equal opportunity employer*

Job Type: Full-time

Salary: Up to £23,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free or subsidised travel
• Free parking
• Housing allowance
• Life insurance
• Private medical insurance
• Store discount
• Transport links
• Work from home

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kingston upon Hull, HU1 2HU: reliably commute or plan to relocate before starting work (required)

Experience:

• similar (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Kingston upon Hull, HU1 2HU

Application deadline: 03/04/2023

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