My client in Hitchin is looking for Customer Support Coordinator to join their successful team. The team are passionate about delivering an excellent service to their customers to ensure the best experience possible.

My client offers a stable and secure business who look to develop and grow your skill set and reach your potential.

What you will do as a Customer Support Coordinator

• Handling customer enquiries over the phone & email; advising customers on product identification and suitability, price enquiries, stock availability, and delivery queries.
• Processing orders of door hardware, ironmongery & automatic door operators for our customers, on our SAP system
• Being the first point of contact for any product-related queries from our approved distributors, and supporting enquiries from start to finish
• Processing customer returns, logging onto system, and ensuring credits are issued accordingly
• Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders
• Creating and maintaining customer master data in the Salesforce CRM system
• Work to KPI targets on a monthly basis
• Building great relationships with the team, sharing knowledge and tips to help create a collaborative team environment
• Representing the dormakaba Behaviours on a day-to-day basis

• Previous experience in a product support role
• Taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner
• Experience in building a strong rapport with business partners over the phone and on email
• Experience of dealing with high volume inbound calls
• Excellent communication skills to be able to answer queries
• Experience of delivering excellent customer service both written and verbally
• A knowledge of SAP would be a distinct advantage.
• Technical mindset with a great attention to detail