Company Overview
Smile Plastics is an inspiring, fast-moving global design house and factory. We transform plastic waste materials into core and bespoke ranges of panel products made from 100% recycled and 100% recyclable plastics. As one of the leading suppliers in our field, we pride ourselves on excellent quality and design, all within a circular sustainable business model. We sell to architectural and interiors markets worldwide for furniture and fittings in commercial and residential spaces. Some of our clients include: Paul Smith, Christian Dior, Lush, Ted Baker, Ganni, National Trust, V&A Museum, Gensler and Selfridges.
Due to an increase in customer demand for our products, we are now in a period of extensive growth and have a new and very exciting opportunity for a multi- talented team member to join our customer facing team.
This role would suit an individual with strong sales / customer services experience from a technical background who would have the right skillset and ability to pick up the technical/design aspects of this role. You may have experience with CAD, either in your work or studies. While this position is not a design-focused role we would strongly encourage individuals with knowledge or a passion for design, architectural design or an interest in our materials.
What you will be doing
First and foremost being an ambassador for excellent customer service; going above and beyond to personalise every customer journey in an approachable, organised and efficient manner. This will be in the form of;
Answering calls & emails, responding to queries & requests from curious & passionate customers
Managing technical queries from interested customers with regards to materials usage, applications and fabrication. Finding and suggesting the most suitable and cost-effective services and products to meet their needs within compliance regulations and industry standards
Managing fulfilment of successful domestic and international orders: preparing accurate quotes, generating the technical design files in Rhino to production ready status for fabrication, raising invoices, arranging shipments and completing VAT/Customs administration
Updating our CRM system, with customer details and sales orders, to fully support our customer interactions and assist the marketing team in sharing our story
Supporting Key Account Managers in the customer journey to expedite and elevate these critical client accounts, ensuring smooth running and prioritisation
Stock Management: liaising with the production team to ensure stock is available for all sales fulfilment
Assisting when required with the preparation and management of the distribution of samples to customers. These critical bite-sized creations showcase our materials and reside in architect firms, interior designer portfolios and University materials libraries.
Who we are looking for:
A keen interest in architectural design, design and sustainability highly desirable
Essential: Previous experience of working in a customer service or sales role
Essential: Great interpersonal abilities supported by professional oral and written communication skills
Essential: Confidence in building customer relationships over the phone, email and social media – maintaining a positive, patient & friendly rapport
Essential: The ability to communicate technical detail in a confident and straightforward manner
Essential: Previous experience in product design, interior design, architecture or plastics manufacturing, either from work experience or from studies
Attention to detail and accuracy in all work is important – we make exceptional products, and we like to provide our customers with the best we can
You must love problem-solving and be proactive – taking the initiative to find solutions
Ability to work to tight timescales and deadlines. We work fast around here!
· Computer literacy:
o Essential: Intermediate MS Office (Word and Excel)
o Essential: Adobe Creative Suite
o Essential: Experience in CAD (Rhino), CNC programming (toolpath planning and generation), working with technical drawings or other technical design software
o Desirable: Online Customer Relationship Management software
o Desirable: Online accounting packages for raising invoices
You must be flexible and adaptable, willing to perform other duties as and when required – we’re small and not defined by our job titles.
What we can offer:
Job Types: Full-time, Permanent
Salary: Up to £22,500.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work authorisation:
Work Location: In person
Reference ID: Smile / SA
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| Salary 21,189 - 21,968 Per annum | Full time | Fixed term to 31/05/2024 | 37 hours per week | Lancashire House | Accrington | Are you ready for a new challenge? Do you want a job