Customer Service Administrator

Due to our continued expansion, we have an exciting opportunity for a Customer Service Administrator as part of a brand new team within our Telematics division. We offer a bonus scheme as part of the role, along with exceptional opportunities for progression for the right candidate. As this position is new to the business, there is potential for your role to develop and grow.

The role…

The role of Customer Service Administrator is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of how we can retain customers at Radius.

We would love to welcome you to our Crewe EuroSales office, Monday to Friday 08:30am-17:00pm.

Salary: £22,000 base salary + bonus

Location: Crewe, CW1 6EG

Hours: Monday - Friday 08:30am-17:00pm

What will you be doing as a Customer Service Administrator?

• 
  Reviewing customer cancellation information to determine root cause
• Outbound calls to customers to gain understanding for contract termination
• Offer ideas on process improvement and new ways of working
• Understand and continue to build your knowledge on business processes
• Develop new retention strategies to align with business KPIs
• Common trend analysis

What do we expect of you?

• 
  Confidence speaking to customers over the phone
• Build relationships with key stakeholders and team members
• Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
• Good organisation skills and ability to manage your own workload
• Experience in a customer service/retention role is desirable

What can you expect of us?

• 
  A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

575,000 assets

Across 5 continents

17 years of telematics experience

Global offices

This is where you come in as an Account Manager. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.