• Do you have good attention to detail?
• Do you have a strong telephone manner?

About Our Client

Our Client provides an outsourced payroll service to different clients and agencies.

Job Description

This role will include the following duties:

• Answer inbound calls, take message, pass on or deal with where possible
• Register candidates for payroll
• Scan and save documentation internally
• Post-sales calls to ensure high levels of service
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer enquiries
• Handle and resolve customer complaints
• Keep records of customer interactions and transactions
• Record details of enquiries, comments and complaints
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

The Successful Applicant

The ideal candidate will:

• Be confident with all Microsoft Office packages
• Have a strong telephone manner and good communication
• Be organised
• Have good attention to detail
• Be able to prioritise work
• Be adaptable and flexible

What's on Offer

What is on offer:

• This is a permanent, full time role
• This is fully office based
• Monday - Friday 9:00am - 5:30pm
• There is progression available
• There is on site parking and easily accessible via public transport