Job Description

Contact Centre – Customer Service Advisor

Starting salary: £10.68 per hour/ £22,214.40 (rate to increase with quick progression opportunities)

Shift pattern: Monday – Friday (40 hours per week) with 1 in 4 Saturdays, working 9am – 1pm (hours back in lieu).

Monday – Friday weekly rotational shifts with rota far in advance: 8am – 5pm and 9:30am – 6:30pm.

Northampton, Brackmills

Temporary to Permanent

Match Recruitment are recruiting on behalf of their client based in Northampton. Since the pandemic they’ve only become busier, you’ll be joining a business with a strong and stable business model. You’ll work in their medium sized Contact Centre, within a small team of Advisors. Our client offers excellent progression opportunities including increased salary progression plans and further promotions to Team Leader level and Management. Apply and I’ll tell you more about what they can offer.

Objective of role:

You’ll spend the majority of your day on the telephone; mainly making routine outbound calls to customers to confirm their scheduled delivery. Our client works with the NHS and provides a delivery service where they deliver medication directly to the customer’s door (this is for customers who require on-going and repeat medication). To ensure delivery success it has to be pre-booked beforehand by a professional telephone call – this is where you come in. This is not cold calling. The people you call are expecting and most importantly needing your call – they need their delivery.

Whilst this role is mainly telephone based, about 25% of this role is administration based. After/ during making the call, you’ll need to update their CRM with relevant notes and action requests. You’ll also have various reports to complete and you’ll have your own email address with a responsibility to communicate with customers and internal colleagues with daily updates.

What we need you to have to be successful in this role:

- Have a desire to work in a telephone based role where you will spend the majority of your day on the telephone (again, no cold calling). After training, expect to be on the phone for circa 75% of the day.

- A professional telephone manner and comfortable working full time in an office

- Must have good I.T skills – you’ll be working on their internal system and Microsoft Office (mainly Outlook and Excel).

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

Job Types: Full-time, Permanent, Temporary contract

Salary: £22,214.40 per year

Benefits:

• On-site parking

Schedule:

• Day shift

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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