Due to growth of business we have an exciting role based in central Cardiff to work as part of a very busy customer query team.

Benefits include:

• 4% employee + 4% employer contribution pension from day 1, rising to 5% employee and 8% employer once probation has been passed
• Sharesave
• Travel / season ticket loans
• Enhanced annual leave
• Discretionary bonus scheme

The role is to manage the responses of queries that come into the query Management system, working alongside and collaboratively with the manager.

• Deal with incoming queries on the internal system
• Allocate queries to the correct colleagues
• Investigate any patterns of query and raise concerns if there is an unexpected pattern
• Review ongoing tickets to ensure movement on resolution
• Assist with reporting on an ad-hoc and regular basis

Skills, Knowledge and Experience

• Strong team player, good relationship builder and calm personality
• Good attention to detail and being able to work under pressure
• Excellent written and verbal communication skills
• Able to retain lots of information

Please apply ASAP