Job Description
- Happy to travel to client within Sussex
- Experience in a similar role
Our client based on the outskirts of Shoreham-By-Sea are a well established business who are growing.
The key responsibilities of a Customer Service Manager will be;
- Carry out any reasonable request made by senior management
- Manage a team of 3 Customer Service Executives, regular catch up and managing performance
- Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
- Visit and liaise with customers to ensure their satisfaction with all aspects of our service and maintain and develop the customer base
- Recruit staff in consultation with the General Manager
- Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
- Fully utilise the AS400 computer system
- Accurate records where required
- Enforce and comply with Company Policies and the Terms and Conditions of Employment and follow Company Procedures
- Foster and maintain good working relations with customer, Company and colleagues
The successful Customer Service Manager will be able to;
- Demonstrate a can-do approach which motivates and inspires others.
- Exhibit the ability to adapt your leadership style as appropriate to different situations.
- Provide others with clear guidelines and boundaries within which to operate.
- Set effective goals and standards of performance for yourself and your team.
- Lead by example by achieving results in your goals and objectives.
- Ability to use different communication and influencing techniques to deal with situations effectively.
- Demonstrate consistency in dealing with people from all backgrounds and cultures.
- Anticipate the future needs of the customers and build these into plans.
- Accept responsibility for the most demanding or difficult of customer issues, investigating fairly with a focus on solution and achieving a 'win win' outcome.
- Encourage teams to exceed customer expectations and reward when they 'go the extra mile'.
- Demonstrate trust and integrity in encouraging a positive attitude towards learning and development
- Use coaching skills to encourage development and empower the team to accept appropriate responsibility.
£36,000 £40,000
Company Car
Private Healthcare
Annual Bonus