We are excited to be assisting our Ramsgate based client in their search for a Customer Coordinator, this is a wonderful opportunity to join a rapidly expanding organisation with beautiful offices and great company values.

Key Responsibilities:

• Effectively handle customer enquiries via telephone and email.

• Process orders and monitor through to completion.

• Prepare quotations.

• Providing the highest level of customer service in terms of both practical advice and action in areas where technical knowledge and experience are necessary (training will be provided).

• Liaise with internal departments and external suppliers to ensure customer deliveries are accurate and on time.

• Establish close working relationships with colleagues and customers.

• Be organised and proactive, plan and balance priorities and have good attention to detail.

• Create sound practical procedures which incorporate checks for accuracy.

• Be persistent in problem solving, researching the facts and resolving issues in a timely and thorough manner

Required Skills:

• Previous experience of working in a professional customer focused environment (desirable)

• The ability to write good business correspondence including e-mails, internal notes, reports and memos.

• A good eye for detail and high level of numeracy and literacy

• Fully proficient in MS Word and Outlook (AS400 experience desirable)

• Calm under pressure with the ability to multi-task, deal with interruptions, work to tight deadlines, prioritise and work independently.

• Enthusiastic, confident and friendly personality.

• A good team player and a "can do" attitude

This is a full time permanent role and the hours of work are Monday to Friday 09:00 - 17:15 (1 hour for lunch)

Benefits:

• Salary: Competitive (dependant on experience)
• 21 days holiday per annum plus bank holidays (increasing with length of service)
• Contributory pension scheme and life assurance
• On-site Parking
• Staff breakout area, Canteen, Pool table
• Bike to work scheme and Employee Assistance Programme

Interested? apply online today.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion