Job Description

Customer Service Executive

Full Time Remote -  Monday to Sunday, 8am – 8pm, you’ll be working on a shift rotation (including weekends and bank holidays)

Salary: £25,000 per annum 

About us:

YouFibre is on a mission to provide the best broadband experience possible, by delivering faster broadband for affordable prices whilst providing a best in-class customer service. We are a small team of excellent individuals working together to disrupt the marketplace by turning YouFibre in to one of the UK's top 10 Internet Service Providers.

Job purpose:

Here at YouFibre the customer is our main focus as we are on a mission to provide the best service and customer experience in the telecommunication world. We treat our customers with the utmost respect, and strongly believe that our customers should always be viewed as a person first and customer second. We don’t accept anything less than excellent!

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Key responsibilities:

- Serving our customers via multiple channels of communication such as phone, email, live chat as well as social median platforms

- Taking management of personal workload and being committed to Excellent Customer Service to reduce the number of repeat customer Interactions, increase the quality and resolution

- To have working knowledge of our inhouse systems and ensure customers’ query is resolved promptly and they are given all necessary information and support (do it right the first time!)

- Troubleshooting simple and at times more complex technical issues over the phone with the customer

- Booking new customers for service installations 

- Assisting with billing inquiries and reconciliation

- Working alongside our network partner to make sure that they have all relevant information to complete customers’ requests

- Working on projects such as those assigned by the Customer Service Manager or Operations Manager

- General admin tasks that fall within the remit of the customer operations department

- Maximise personal skills, knowledge, and experience to positively impact on performance and assist in achieving the business goals

- Don't be scared to share your ideas and feedback, as this is how we build a bigger, better, and stronger team

- Our opening times are Monday to Sunday, 8am – 8pm, you’ll be working on a shift rotation (including weekends and bank holidays)

Key requirements:

- Great attention to detail and a desire to get the job done right

- Excellent communication skills both verbal and written

- Solution focused

- Well organised and an ability to work to tight deadlines

- A team player with a can-do attitude

-Believes and exhibits PRIDE (personal responsibility in delivering excellence)

Benefits:

- £25k salary

- Equity – yes, a real part of the company!

- 25 days holidays

- Enrolment in to pension scheme

- Continuous development and long-term career prospects

Job Type: Full-time

Salary: £24,000.00-£25,000.00 per year

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