The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 10% discount at Tesco Café
• 10% Booker discount
• 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals)
• 25% discount at selected Burger King restaurants
• Contributory Pension.
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family & the opportunity to join a healthcare cash plan
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
• A great holiday package – 29 days pro rata

Role and Responsibilities:

• Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.
• Contacting customers and dealing with customers in a polite and professional manner.
• Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.
• To escalate any information/issues to the team leader for further investigation.
• Input information onto the customer service database, creating and closing calls daily
• Carry out any associated paperwork for all tasks completed within customer services.
• Undertake any other duties that may from time to time prove necessary

Working Hours:

06.00am - 14.00pm, 5 days out of 7, on a rota basis so your days will vary from week to week. This will include working some weekends and public holidays.

We look forward to you joining the BEST team!