Company description

Role: Customer Service Advisor – Assist Centre

Salary: £23,025 including flexibility allowance

Location: Oldbury

Workstyle: Office based

Contract: Permanent/Full-time

Shifts: 6 days on, 3 days off working between the hours of 7am & 9.45pm

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities. This is an exciting time to join and be part of the team as we grow.

This is the job

We are the UK's biggest breakdown provider and we are proud of our brand and the services we offer; we need people like you to promote that brand and put our customers first! The AA are on the lookout for customer focused colleagues with a flair for providing a great service. Ideally you will be motivated by building excellent rapport and ensuring our customers have a great experience.

Working in a busy department, you will be dealing with customers and external partners in order to ensure that our customers are receiving the first-class service that they have come to expect from the AA. On a daily basis you will:

• answer inbound calls from our customers with a range of queries
• make outbound calls to our dealer and supplier networks to set appointments, obtain quotes and order parts
• liaise with customer via SMS and email, providing assistance and answering queries
• interact with our dedicated fleet of technicians, offering support whilst they are out serving our customers

What do I need?

While previous experience working in a contact centre would be advantageous, it is not essential as you will be given full training in the role. We are looking for people who will fit in with the culture here at the AA and as such we would love it if you have;

• Excellent communicationskills, both written and verbal
• A desire to provide a first-class customer service
• Confidence in communicating with multiple parties to see a task to completion
• Self organisation, with the ability to prioritise and multi-task workloads
• Strong attention to detail
• The ability to work as part of a team
• A calm, relaxed approach to a fast paced environment

What’s in it for me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
• Free AA breakdown membership
• Employee discount schemethat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Diverse learning and developmentopportunities to support you to progress in your career
• Free access to the onsite gym
• On site facilities including EV Charging Points and restaurant 'The Wild Fig'
• Worksave pensionscheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

Additional Information

At the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.

If this sounds like you, we’d love to hear from you. Click apply and start your application today!