At Powerhouse Fitness, we have an excellent opportunity for a Customer Care Advisor. We believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels.

As an ambassador for Powerhouse Fitness, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

Key Responsibilities

• Use multiple channels to connect with our Customers and resolve all enquiries; including general delivery and technical enquiries.
• Promptly establishing and resolving customer queries, through telephone calls, e-mails and online web-chat.
• Collaborating swiftly and professionally with our logistic partners to enable the best Customer experience.
• Building an in-depth knowledge of our products and services to enable to provide outstanding technical support as part of the after sales experience,
• Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business.
• Continuous personal improvement; constantly striving to grow and develop self and team.

Who you will work with:

In addition to the support from a great team, you will connect with the retail stores, the warehouse team, sales team and purchasing.

You will need:

• To maintain a calm, confident and enthusiastic whilst
• To be demonstrate problem solving and complaint resolution with a can do attitude
• Confident communication skills, both written and verbal
• To be comfortable using non MS office packages, and be comfortable using email, online telephone systems and PC based back office systems and multi-tasking
• The ability to work collaboratively as part of a wider team
• A general understanding of e-commerce (website/E-bay) ordering and feedback

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.

Full Time Hours of Work: Monday - Friday 9.30am - 6.00pm (including a 1 hour lunch break)

In return you will receive:

• Full training
• 30 days paid holiday (inclusive of bank holiday allowance)
• Pension scheme (5% employee, 3%employer)
• Life Insurance (4x annual salary post probationary)
• Generous staff discount (post probationary)
• Access to Perks at Work
• Free on-site parking
• Free tea/coffee
• 37.5 hour contract, flexible start/finish times
• Access to on-site gym (free)

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV and covering letter.

We look forward to receiving your application.