• Friendly and fast paced working environment
• Modern Working Environment

My client is a leading manufacturer in the optical industry. They specialise in offering solutions to businesses.

• Experience in a customer service call centre environment which includes a proven track record of successfully delivering a world class customer experience
• Technical bias - interest in and experience of resolving customer technical queries that are equipment or digital solution orientated
• Proactive mindset - desire to add value for the customer that is coupled with the follow-through of a results driven mindset
• Investigation and problem solving skill-set
• A high level of digital skills - Microsoft Office and digital solutions that are required to deliver a customer experience
• Continuous improvement mindset - able to identify opportunities for improving the customer experience and evidence of taking accountability for delivering these
• Time management and prioritisation skill-set
• Professional communication manner (including telephone, emails and other written communication forms)